Total account balance
The sum of real-money deposits and winnings. Does not include bonus credits. Read the operator terms for what counts as real-money balance.
Wallet desk · Adult readers
The wallet and KYC pipeline, in the order it actually runs.
A regulated operators wallet is a small ledger that shows balance, bonus, withdrawable, and locked. The KYC pipeline is the path that unlocks withdrawals. This page reads both, in the order the operator actually runs them.
Chapter 01 · Wallet
What the wallet shows.
A regulated wallet shows four numbers: balance, bonus, withdrawable, and locked. Each number is a different state, and the state machine is the operator policy.
Non-withdrawable credit
Marketing credits from bonus codes, referral codes, or promotions. Withdrawable only after the wagering requirement is met.
Real-money balance
The portion of the balance that can be sent to the bank account. Set by the KYC pipeline state.
In-play funds
Funds currently committed to an open table. Released at the end of the hand.
Chapter 02 · KYC pipeline
Four documents, four common delays.
The KYC pipeline is the path that unlocks withdrawals. Read once, gather the documents before the first deposit.
PAN capture
PAN is mandatory for any cumulative withdrawal above 10,000. The PAN must match the bank account name.
Address proof
Aadhaar, passport, or utility bill. The address must match the registered address on the bank account.
Selfie match
A selfie that matches the PAN photo. Some operators use liveness checks; others use a static photo match.
Bank verification
A penny-drop or a UPI handle match. The name on the bank account must match the KYC name.